Welcome to Mine Payload Technologies Technical Support

Please use the Support Request Form below to log an issue with the Loadscan technical team. Submitting this form will automatically create a support ticket, which we will attend to ASAP. For urgent issues, please contact us on: +64 7 847 5777.

Support Ticket Form
The serial number can be found on either the serial number plate on the scanner pole or on the serial number sticker on the side of the computer kiosk. Example serial numbers as follows – LVS 3 systems – 6 digits. Eg: 170109 LVS2 Systems – 5 or 6 characters beginning with TC Eg: TC-099
Software version can be found on the scanner computer: enter the “System” menu, the software version is found on the bottom right of the screen.
Overview version can be found in the overview software by going to the “Help” menu then “About Loadscan Overview”
Do you have a MyScanner account?
How is your scanner connected to the internet?
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